IMPORTANT: Immediately inspect your delivery before acceptance
When your order is delivered, an inspection must be performed before signing for the delivery:
- Observe the box for any damages. Even if there is no apparent damage to the box, also check if your box is labeled with a ShockWatch Indicator (which checks for impact damage) and follow the instructions on the sticker.
- Note “Damage” on the Bill of Lading receipt if you suspect the freight has been mishandled. Failure to note “Damage” may result in the inability to file a covered claim.
- Take photos of your observations and email the photos to Rob for our review.
- Accept or reject the delivery. If you accept the delivery and note “Damage,” continue to unpackage the unit, inspect, and test for functionality.
Often box damage doesn’t necessarily mean product damage. If damage is observed, please contact us within 24 hours to set up a corrective action. If the shipment is rejected, it will be sent back to our factory for inspection and correction.