FAQs
shipping, warranties, returns, billing, financing, and service policies
Order Information
- How do I place an order?
- Current manufacturing time for new orders
- Check status of completion (ETA) of my order
Billing and Financing Information
- How does financing a Hill Labs order work?
- How do I pay my bill?
- How do I get a copy of my invoice?
- How much do I still owe on the table that I'm financing?
Shipping Information
- ShockWatch indicator information
- FedEx Ground shipping speed
- How does freight shipping and delivery work?
- Freight inspection & damage information
Warranty and Return Policies
- Mechanical parts warranty information
- Mechanical parts return policy
- Warranty information for new table and chair orders
- Cushion and cover warranty information
- Cushion and cover return policy