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  1. Hill Laboratories
  2. FAQs

FAQs

shipping, warranties, returns, billing, financing, and service policies

Order Information

  • How do I place an order?
  • Current manufacturing time for new orders
  • Check status of completion (ETA) of my order

Billing and Financing Information

  • How does financing a Hill Labs order work?
  • How do I pay my bill?
  • How do I get a copy of my invoice?
  • How much do I still owe on the table that I'm financing?

Shipping Information

  • ShockWatch indicator information
  • FedEx Ground shipping speed
  • How does freight shipping and delivery work?
  • Freight inspection & damage information

Warranty and Return Policies

  • Mechanical parts warranty information
  • Mechanical parts return policy
  • Warranty information for new table and chair orders
  • Cushion and cover warranty information
  • Cushion and cover return policy

Dealers and Service Policy

  • How do I find someone to service my table?
  • Authorized Dealer / Distributor in your area
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